{"id":607,"date":"2021-07-22T16:19:10","date_gmt":"2021-07-22T14:19:10","guid":{"rendered":"http:\/\/dev.presta-service.fr\/?page_id=607"},"modified":"2021-09-21T11:26:55","modified_gmt":"2021-09-21T09:26:55","slug":"process-intervention","status":"publish","type":"page","link":"https:\/\/www.presta-service.fr\/en\/process-intervention\/","title":{"rendered":"Process d&rsquo;une intervention"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/www.presta-service.fr\/en\/\">Home<\/a><\/span> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">Process d&rsquo;une intervention<\/span><\/span><\/div>\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">The process of an intervention corresponds to the <a href=\"https:\/\/www.presta-service.fr\/en\/nos-etapes\/\" target=\"_blank\" rel=\"noreferrer noopener\">pre-work, work and post-work stages<\/a> in more detail. This is how a request is handled by presta-service.<\/span><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-text-align-center\"><span style=\"color:#c8140f\" class=\"has-inline-color\">My problem fits the situation :<\/span><\/h3>\n\n\n<script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.5.1\/jquery.min.js\"><\/script>\r\n<div id=\"bouton-intervention\">\r\n\t<a class=\"scroll\" href=\"#urgences\"><i class=\"fas fa-stopwatch\"><\/i> My metal curtain won't open, I need someone <span class=\"highlighted\"><strong>quickly<\/strong><\/span><\/a>\r\n\t<a class=\"scroll\" href=\"#intervention\"><i class=\"fas fa-tools\"><\/i> I need to re-fix a fire extinguisher to the wall, <span class=\"highlighted\"><strong>to be done within a week<\/strong><\/span><\/a>\r\n\t<a class=\"scroll\" href=\"#devis\"><i class=\"fas fa-file-contract\"><\/i> I need to change the tiles in my shop, I need a <span class=\"highlighted\"><strong>quote<\/strong><\/span><\/a>\r\n<\/div>\n\n\n\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 id=\"intervention\"><span style=\"color:#c8140f\" class=\"has-inline-color\">Order &amp; Diagnosis part<\/span><\/h2>\n\n\n\n<h3>&#8211; <span class=\"has-inline-color has-black-color\">Arrival of a customer service request<\/span><\/h3>\n\n\n\n<p><span style=\"color:#c8140f\" class=\"has-inline-color\">\u00ab <em>I need to fix a fire extinguisher to the wall, <strong>to be done within a week<\/strong><\/em> \u00bb<\/span><\/p>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">Requests for intervention arrive at Presta Service by <a href=\"mailto:contact@presta-service.fr\">email<\/a> or <a href=\"tel: 33586300816\">phone.<\/a>They are then processed by our teams as quickly as possible. <strong>Emergencies have priority<\/strong> at Presta Service but we always respond to our customers on the day of the request.<\/span><\/p>\n\n\n\n<h3>\u2013 Diagnosis by Presta Service<\/h3>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">Following the call or email request, our teams call the shops in question to obtain more information (photos, videos, comments from employees, etc.). We evaluate the request and guide us in prioritising the actions to be taken.<\/span><\/p>\n\n\n\n<ul><li><span class=\"has-inline-color has-black-color\">Emergency at night or that harms the health of employees or the company's turnover: <a href=\"#urgences\">intervention in <strong>EMERGENCIES.<\/strong><\/a>.<\/span><\/li><li><span class=\"has-inline-color has-black-color\">Intervention that does not require a rapid response but that needs to be done quickly: <a href=\"#planification\">so-called \"normal\" intervention.<\/a>.<\/span><\/li><li><span class=\"has-inline-color has-black-color\">A request for an estimate\/quotation for \"heavier\" and more expensive work : <a href=\"#devis\">Request for an estimate.<\/a>.<\/span><\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 id=\"urgences\"><span style=\"color:#c8140f\" class=\"has-inline-color highlighted\">Emergencies part<\/span><\/h2>\n\n\n\n<h3>\u2013 Emergencies customer service request<\/h3>\n\n\n\n<p><span style=\"color:#c8140f\" class=\"has-inline-color\"><em>\u00ab<\/em> <em>My metal curtain won't open, I need someone <strong>quickly<\/strong> \u00bb<\/em><\/span><\/p>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">In case of an emergency request, Presta Service does everything possible to <strong>respond quickly<\/strong> to the request. Indeed, as soon as the information is received by the store or the foreman, the Presta Service team actively seeks out technicians in the area for <strong><a href=\"https:\/\/www.presta-service.fr\/en\/notre-metier-maintenance\/\" target=\"_blank\" rel=\"noreferrer noopener\">an intervention within 4 hours<\/a><\/strong>, <strong>24\/7<\/strong>There is also a search for the best quality\/price ratio for the technicians to <strong>a constant eye on costs<\/strong> .<\/span><\/p>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">As soon as we find a technician capable of intervening in time, we send him to the site. <\/span><\/p>\n\n\n\n<p><span class=\"has-inline-color has-black-color\"><a href=\"#planification\">We then plan the intervention.<\/a>.<\/span><\/p>\n\n\n\n<p>*<span class=\"has-inline-color has-black-color\">If the emergency is during the night and we cannot find a technician before the morning, <strong>we advise<\/strong> the store on the actions to take to ensure the safety of goods and people.<\/span><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 id=\"devis\"><span style=\"color:#c8140f\" class=\"has-inline-color highlighted\">Planning and monitoring of the work<\/span><\/h2>\n\n\n\n<h3>\u2013 Request for quotation by the customer<\/h3>\n\n\n\n<p><span style=\"color:#c8140f\" class=\"has-inline-color\">\u00ab <em>I need to change the tiles in my shop, I need a <strong>quote<\/strong><\/em> \u00bb<\/span><\/p>\n\n\n\n<ul><li><em><span class=\"has-inline-color has-black-color\">Receipt of the request<\/span><\/em><\/li><\/ul>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">As soon as we receive a request for an estimate, our teams look for local service providers who can provide estimates quickly and with <strong>a constant eye on costs<\/strong> We then appoint the \"selected\" technicians on site to send us their quotes as soon as possible. After receiving the quotes, we analyse them and send the client <strong>the best offer<\/strong> according to his needs.<\/span><\/p>\n\n\n\n<ul><li><em><span class=\"has-inline-color has-black-color\">Confirmation with the works department \/ works manager<\/span><\/em><\/li><\/ul>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">We then prepare the quotation for the works manager for <strong>approval.<\/strong>. <\/span><\/p>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">On receipt of <strong>the signed and agreed quotation,<\/strong>we advise the technician that he can prepare his equipment and <a href=\"#planification\"><strong>set a date<\/strong> <strong>to visit<\/strong><\/a> the site to carry out the work.<\/span><\/p>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">If the <strong>estimate is not accepted,<\/strong>we will contact other technicians to possibly obtain better offers than the one refused.<\/span><\/p>\n\n\n\n<h3 id=\"planification\">\u2013 Planning and follow-up of the intervention<\/h3>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">The planning of interventions is carried out in <a href=\"https:\/\/www.presta-service.fr\/en\/gmao-harmony\/\" target=\"_blank\" rel=\"noreferrer noopener\">our \"Harmony\" business database.<\/a>We centralise all interventions for <strong>better internal organisation.<\/strong> We organise ourselves with the work supervisors and the sites in question <strong>to carry out the work.<\/strong>. <\/span><\/p>\n\n\n\n<p><span class=\"has-inline-color has-black-color\">Our teams then consult the various interventions in progress and analyse the <strong>deadlines<\/strong> for the interventions.<\/span><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2><span style=\"color:#c8140f\" class=\"has-inline-color highlighted\">Quality Control and Intervention Report section<\/span><\/h2>\n\n\n\n<h3>\u2013 Implementation of the Quality Control<\/h3>\n\n\n\n<p><span class=\"has-inline-color has-black-color\"> <span class=\"has-inline-color has-black-color\">Currently being written. For any request, do not hesitate to contact us by mail or by phone!<\/span> <\/span><\/p>\n\n\n\n<h3>\u2013 Writing the report <\/h3>\n\n\n\n<p><span class=\"has-inline-color has-black-color\"> <span class=\"has-inline-color has-black-color\">Currently being written. For any request, do not hesitate to contact us by mail or by phone!<\/span> <\/span><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 id=\"facturation\"><span style=\"color:#c8140f\" class=\"has-inline-color highlighted\">Invoicing part<\/span><\/h2>\n\n\n\n<h3>\u2013 Invoicing by Presta Service<\/h3>\n\n\n\n<p><span class=\"has-inline-color has-black-color\"> <span class=\"has-inline-color has-black-color\">Currently being written. For any request, do not hesitate to contact us by mail or by phone!<\/span> <\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Le process d&rsquo;une intervention correspond aux \u00e9tapes pr\u00e9-travaux, travaux et post-travaux en plus d\u00e9taill\u00e9. Voici la prise en charge d&rsquo;une demande chez presta-service. Mon probl\u00e8me correspond \u00e0 la situation : Partie Commande &amp; Diagnostic &#8211; Arriv\u00e9e d&rsquo;une demande d&rsquo;intervention client \u00ab J&rsquo;ai besoin de refixer un extincteur au mur, \u00e0 faire dans la semaine \u00bb&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/www.presta-service.fr\/en\/process-intervention\/\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Process d&#039;une intervention - Presta-Service<\/title>\n<meta name=\"description\" content=\"Voici le fonctionnement d&#039;une intervention chez Presta Service pour une prise en charge rapide et structur\u00e9e pour vos travaux de maintenance\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.presta-service.fr\/en\/process-intervention\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Process d&#039;une intervention - 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